User Agreement
1. General Provisions
1.1 This Agreement regulates the procedure and conditions for the provision of services by the fly-pay.io service.
1.2. fly-pay.io is a software and hardware service located on the internet at https://fly-pay.io.
1.3 Administration of fly-pay.io is the person (persons) providing access to the fly-pay.io service.
1.4. Client is a person wishing to use the services of fly-pay.io.
1.5. fly-pay.io and the Client collectively referred to as the Parties.
1.6. The Parties recognize this Agreement in electronic form as equivalent in legal force to an Agreement concluded in writing.
1.7. This Agreement is considered concluded on the terms of a public offer accepted by the Client when submitting an application on the website https://fly-pay.io to use the services provided by the service.
2. Subject of the Agreement
2.1. fly-pay.io provides the Client with services (point 4 of the Agreement) in accordance with the regulations (point 5 of the Agreement) while complying with mandatory conditions (point 9 of the Agreement).
2.2. The Client uses the services of fly-pay.io and pays for them in accordance with the terms of this Agreement.
3. Rights and Obligations of the Parties
3.1. Fly-pay.io undertakes:
3.1.1. To provide the Client with services for the exchange of electronic money of payment systems Bitcoin, Litecoin, Ethereum, Deposit BTC, Deposit USD, in accordance with the rules and regulations of this Agreement.
3.1.2. To provide the Client with the necessary technical and advisory support related to the use and provision of fly-pay.io services, through chat or ATS.
3.1.3. To store all information (addresses, amounts, time, identification data (personal data), etc.) for a period of 6 months for Client exchange operations and provide it upon the first request of Clients to whom it belongs, excluding operations with anonymous payment systems.
3.1.4. To keep confidential and not disclose information on exchange operations, as well as personal data of Clients of fly-pay.io to third parties, except in the following situations:
— by a lawful decision of the court at the location of the owner of the fly-pay.io service — at the lawful request of competent authorities at the location of the owner of the fly-pay.io service — at the request of the administration of one of the payment systems, namely Bitcoin, Litecoin, and others.
3.1.5. To transfer funds due to the client or a third party to the specified details no later than 48 hours from the moment the client complains about the non-receipt after the exchange of funds, in cases described in points 3.2.5, 5.4, 5.5, and 5.6 of this Agreement.
3.2. The Client undertakes:
3.2.1. To provide accurate and reliable payment details for both themselves and third parties.
3.2.2. To specify an accurate, reliable, and operational email address.
3.2.3. To ensure the operability of their email inbox, computer, including the use of up-to-date antivirus software.
3.2.4. To perform each item of this Agreement.
3.2.5. To inform the administration of fly-pay.io about the partial or complete non-receipt of funds to the specified details of the client or a third party as a result of an exchange, as well as the non-receipt of funds in cases specified in paragraphs 5.4, 5.5, and 5.6 of this Agreement no later than 30 days from the moment of non-receipt of funds; otherwise, these funds become available to the administration of fly-pay.io.
3.2.6. To provide a verifiable number of their mobile phone for registration, control (incoming) calls from the security service of the fly-pay.io service, receiving passwords, short text messages (SMS) and other ways of informing and additional identification for the fly-pay.io service.
3.2.7. By their actions, not to violate the current legislation of the country in which the Client is located, conducting exchange operations using the fly-pay.io service.
3.2.8. If, due to unforeseen circumstances (system error), a larger amount is credited to the client's account than the amount specified in the application, the client undertakes to return these funds back to the fly-pay.io company.
3.3. Administration of fly-pay.io has the right:
3.3.1. To suspend the service for technical modernization or elimination of functional errors.
3.3.2. To suspend the current exchange (transaction) in the event of a lawful appeal of competent authorities, administrations of payment systems Bitcoin, Litecoin..., as well as users with a complaint of fraud, for the duration of the clarification of circumstances.
3.3.3. To establish and change the size of discounts on the exchange of electronic money at its discretion.
3.3.4. To establish and change the size of the commission charged to the client as a result of the exchange of electronic money at its discretion.
3.3.5. To refuse to provide services to any client without explaining the reasons.
3.3.6. To demand confirmation from the Client of their belonging to electronic exchange using: E-mail, screenshot of the electronic wallet, and also, if necessary, by checking the call to the phone number specified when filling out the exchange form, from which the funds were sent to make the electronic exchange, if this exchange ended in an error.
3.3.7. To terminate correspondence or negotiations with the Client if the Client uses offensive language, rudeness, insults, asks questions that are not related to the support of the fly-pay.io service, or does not respond to questions asked by the support service.
3.3.8. To block the exchange in accordance with points 5.4, 5.5, and 5.6 of the electronic money exchange regulations.
3.3.9. To block and not return funds to the Client until their identity is established (in cases of such necessity).
4. Provided Services
4.1. fly-pay.io provides the following services: exchange of electronic money on the website https://fly-pay.io, namely the exchange of Bitcoin, Litecoin, Privat 24 with the possible use of banks specified on the fly-pay.io website; provides cash exchange services in USD, EUR, UAH in partner cities, and also offers the service of money transfers to any of the partner countries.
4.2. fly-pay.io provides a deposit service in bitcoins and dollars.
4.3. fly-pay.io does not verify the legitimacy and legality of the Client's ownership of funds offered for exchange.
5. Regulations for Electronic Money Exchange
5.1. The exchange is considered initiated when the fly-pay.io service receives the full amount intended for a particular exchange from the Client.
5.2. The exchange is considered completed when fly-pay.io transfers the amount intended for the Client or a third party to the payment details specified by the Client as a result of this exchange.
5.3. Exchange of electronic funds cannot be canceled once initiated, nor can the return of funds to the Client who wanted to exchange them.
5.4. In case the Client submits an amount different from that specified when filling out the exchange, fly-pay.io has the right to suspend the exchange. After the Client's appeal, according to point 3.2.5, fly-pay.io may pay the actual amount received, recalculated at the exchange rate that was in effect at the beginning of the exchange.
5.5. If the Client specifies non-existing or blocked details to which the amount was supposed to be received as a result of the exchange, fly-pay.io may suspend the exchange. After the Client's appeal, according to point 3.2.5, fly-pay.io may return the funds to the account from which they were received, minus the commission of payment systems and a penalty of 2% of the refunded amount.
5.6. In case of a change in the payment note or payment of the issued invoice from another account, the exchange may be blocked. After the Client's appeal, according to point 3.2.5, the exchange amount will be returned, minus 1% of the exchange amount and the commission of payment systems.
5.7. When exchanging Bitcoin in all directions, the phone number specified in the exchange details must correspond to the client's personal phone number and be available for an incoming call.
5.8. When exchanging Bitcoin in all directions, the phone number specified in the exchange details must correspond to the client's personal phone number and be available for an incoming call.
6. Responsibilities of the Parties
6.1. The administration of fly-pay.io is not responsible for and does not compensate for losses incurred due to incorrect (unauthorized) use of the service, as well as Client errors made when filling out the exchange form, which may lead to transferring funds to an incorrectly specified account. In this case, canceling the exchange operation or returning the funds is not possible.
6.2. fly-pay.io is not responsible for losses and/or damage arising from the inability of the Client to use their own equipment and/or its elements and/or the lack of necessary full or partial functionality of the equipment or its elements.
6.3. fly-pay.io is not responsible for errors, omissions, or delays in payments made by electronic payment systems and banks.
6.4. fly-pay.io reserves the right to set the exchange rate that is favorable to the company at the moment; this exchange rate may coincide with known and used currency exchange rates or may not coincide with the rates on them.
6.5. fly-pay.io reserves the right to recalculate the exchange rate of the operation request submitted earlier at the time of payment for the request.
6.6. fly-pay.io reserves the right to refuse payment to the client under the partnership program if the fly-pay.io system detects that the client has used this opportunity to get a discount on their own exchange (i.e., the request was submitted from the same IP address).
7. Change of Information
7.1. This Agreement may be amended and supplemented by the administration of fly-pay.io; changes come into effect upon the publication of the Agreement on the website https://fly-pay.io.
8. Force Majeure
8.1. The parties are not responsible for delays or non-performance of their obligations under this Agreement and/or agreements due to the occurrence of force majeure circumstances, including (but not limited to) natural disasters, acts of government or regulatory authorities, war, fire, flood, explosion, terrorism, rebellion, civil unrest, hacker attacks, absence, malfunction, or failure of power supply, Internet service providers, communication networks, or other systems, networks, and devices.
9. Mandatory Conditions for Exchange Operations
9.1. It is prohibited to use the services of the fly-pay.io service for illegal transfers and fraudulent actions. By using the services of the Flypay service, the client agrees that any attempt to exchange funds of questionable origin will be subject to legal prosecution in accordance with the current legislation of the country from which the client conducts exchange operations.
9.2. The administration of the fly-pay.io service reserves the right to provide information about such payments to competent authorities, payment system administrations, as well as victims of fraudulent actions at their request, if the fact of illegal actions is proven.
9.3. The exchange is carried out on the condition that the client, using the fly-pay.io service, withdraws digital tokens only from their electronic wallet and is personally responsible for the sources and methods of depositing funds into their electronic wallet due to the inability of the fly-pay.io service to verify their origin.
9.4. The fly-pay.io service is not responsible for exchange transactions executed at the request of the client in favor of third parties.
9.5. The use of the fly-pay.io service, after clicking the "I agree with the exchange rules" button, signifies that the client accepts all the requirements according to this Agreement.
